Help
Shipping & returns
Everything about getting it to you, and sending it back if it is not right.
Processing time
Orders placed before 2pm PT on a business day are packed the same day. Everything else ships within 1–2 business days. You will get a tracking link by email as soon as the label is created.
US shipping
| Method | Cost | Delivery after dispatch |
|---|---|---|
| Standard (USPS Ground Advantage) | $6.95 — free over $75 | 3–5 business days |
| Expedited (UPS 2nd Day Air) | $18.00 | 2 business days |
We ship to all 50 states. We do not currently ship outside the United States from this store.
Tracking
Every order gets a tracking number. If the tracking has not updated for more than 5 business days, email us and we will open a trace with the carrier — you do not have to chase it yourself.
Returns — 30 days
You can return unused items in original packaging within 30 days of delivery. No restocking fee.
- Email hello@beamingbags.com with your order reference and the item you want to return.
- We send a prepaid return label (US only). Return shipping is deducted from the refund for change-of-mind returns, and paid by us if the item is faulty or wrong.
- Refunds are issued to the original payment method within 5 business days of the item arriving back with us.
What cannot be returned
- Items that have been used, altered or damaged after delivery
- Items returned after 30 days without prior agreement
- Add-ons that have been fitted and show wear
Damaged or wrong item
Email a photo within 7 days. We ship a replacement at our cost and do not ask for the damaged item back. This is faster than a return for both of us.
Cancellations and address changes
We can change an address or cancel an order until the shipping label is created — usually a few hours. Email us immediately and we will do what we can; once it is with the carrier, the order has to follow the return process.
Contact
Email hello@beamingbags.com. We answer Mon–Fri, usually within 24 hours.